Ask marketers what their goals are, and one of the first things they will say is to deliver a more personalized experience to their customers. This isn’t a goal aimed solely at increasing conversions; it’s also about meeting customers’ growing expectations.
To put this into context, five years ago people were awed when Amazon could recommend a product they’d love. Today, users expect that Netflix will recommend to them another binge-worthy series based on their tastes. In fact, nearly 74% of users get frustrated with websites that don’t deliver personalized content.
So how does a marketer meet this high demand for personalized communications? The answer is in understanding the power of dynamic content and how it makes static content marketing obsolete.
The art of leveraging dynamic content is all in making your communications read as though they are organic and personalized (i.e., not auto-generated). It may sound expensive, but SharpSpring’s affordable price point makes dynamic content accessible even for small businesses. Now is the time to learn about integrating dynamic content into your marketing strategy.
What Is Dynamic Content?
Simply put, dynamic content refers to elements of a website or email that change depending on a user’s information or past behavior.
For instance, the hero image of a marketing email could change to display an image of a beautiful travel destination for a user who’s looking to book a vacation.An offer on a web page might change for a first-time visitor versus a visitor with a high lead score who is likely ready to buy. Another example would be a clothing retailer showing a banner ad for a pair of jeans similar to the pair that you bought from the site last week.
Ultimately, dynamic content creates a personalized experience for every individual user. So instead of everyone who lands on your site or receives your email seeing the same thing, leads may see something different depending on how they have interacted with your company before.
Of course, as with any unfamiliar technology, learning about methods, application and implementation can be a stumbling block, but that doesn’t have to be the case. This guide will show you the ins and outs of dynamic content and give you seven ways to start integrating it into your marketing today.
Understanding how dynamic content works is actually relatively straightforward. Implementing it, on the other hand, can be much trickier – if you don’t have the right tools. Luckily, marketing automation platforms make providing personalized content for your users a lot easier. It can be as simple as an interface that lets you point and click to swap out options – all without having to touch any code.
The way dynamic content works is that once you’ve collected relevant data from your users (things like name, location, which web pages they visit, what they purchase, etc.), you can
then use that data to swap out content on your landing pages or emails to target users on an individual basis.
Across the board, organizations’ investments revolve around implementing personalization initiatives, solving people challenges, and assembling digital experience platforms. Digital Experience Technology & Delivery Priorities, Forrest
For example, a customer visits an online retailer, looks at several products, decides to make a purchase, enters his details (name, address, etc.) into the order form and buys the product. His contact details, the purchase made and the other products he looked at are all data that is relevant to him and is stored in his lead record. The next time this same customer visits the retailer, the website will recognize him, access his stored data and serve up products similar to previous purchases.
In order to deliver dynamic content to a user, several elements are required:
A Central Marketing Database
First, data must be collected and stored in a marketing database. Every user will be assigned a unique ID, and every interaction with the website will be recorded in the database.
A Dynamic Content Generator
There must be a way for the data to be taken from the database and displayed on the page or in the email. A dynamic content generator will be able to display information in a number of different elements and automatically show or hide elements depending on the data available.
An Editable Landing Page
For the dynamic content generator to work, the web page must be built in a malleable way. Not only does this allow dynamic content code to be placed throughout the site as necessary, it also allows for greater personalization to be implemented in the future based on the data collected on users.
Dynamic Content Examples
Now, let’s make everything a little clearer with some real-world examples of dynamic content. Thankfully, it’s fairly easy because virtually every major organization in the world uses dynamic content to some degree.
h yes, Amazon. Love it or hate it, this retail giant pioneered the use of dynamic content in the retail space. You know those ads for suggested products that you see when you first go on the website or when you click on a product that You’re interested in? No, that’s not Amazon hiring an army of private detectives to uncover the interests of the site’s hundreds of millions of users. That’s dynamic content.
It’s not just retail websites that utilize dynamic content. Netflix also tracks what you’ve watched and for how long to provide personalized recommendations of programs you might like. Their entire homepage is one huge piece of dynamic content. This means that when you log into your Netflix account, you’ll see something completely different compared to when your spouse or sibling logs into theirs.
It would be surprising if the most-visited website in the world didn’t use dynamic content, wouldn’t it? Google actually uses dynamic content in a number of ways. One way that most people have probably experienced is searching for a “service or shop near me.” In this case, Google will deliver personalized content based on your location. So if a person in Chicago and a person in Seattle both search for “coffee near me,” they’ll see completely different results.
Other Prime Examples
Just about every industry leader makes good use of dynamic web content to personalize the buyer journey and create a better user experience.
Using dynamic geo-location, Domino’s Pizza will give a user the closest store based on their location. Hilton Hotels will serve up different offers based upon a user’s indicated travel plans.
Past use or purchase history is another way dynamic content can be leveraged. Udemy, an online learning platform, will offer course recommendations based on a user’s purchase history, and YouTube has a constantly updated list of recommendations based on previous viewing history.
FitBit tracks your food, exercise, sleep and weight profile based on your goals upon signup. It then sends regular emails about your goals throughout the day.
If your business has refrained from implementing dynamic content so far, now is the time to set the record straight. Put personalization at the top of your strategic planning and start to deliver the user experience your customers are demanding with dynamic content.